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FAQs

Turnaround Time

Turnaround time is currently 2 full weeks as each item is made to order unless otherwise noted. Delivery time after shipping will vary based on where you are located. We are not responsible for USPS delays or re-shipping charges for an order if the address was given incorrectly. 

*Turnaround time for all glitter coated aluminum tumblers is 3 weeks. Anything ordered with those tumblers will be on the same 3-week turnaround. 

Rush Orders

We are happy to accommodate rush orders if we are can. You will need to purchase the rush order listing along with the item that you would like to be rushed. That can be found here: https://www.ohsofabulousshop.com/collections/pretty-gifts/products/rush-order-for-glassware This will guarantee that we can get your order to you with a 1-week turnaround rather than the typical 2 weeks. If however you need it by a certain date for a trip, etc, please send us an email to see if we can accommodate you first. 

Custom Orders

We are not currently taking any custom orders at this time. We will take them at certain times of the year and those will be posted on our social media accounts. 

We also do not sell the decals or artwork on our items unless they are listed as such in the "Pretty Gifts" section of our shop. 

Return/Exchange Policy

In the instance that your order is incorrect or arrived to you broken, please contact us by email within 3 days of receiving your item. We also require that you send us photographs of the item(s) that are broken or incorrect. Any emails sent after 3 days of arrival will not be fixed. A replacement item will be sent back to you within 2 weeks. 

All custom orders or personalized items are final sale and cannot be returned or exchanged. Please review your order carefully and be sure to ask any questions before ordering. If you are ordering something monogrammed, please be sure to leave your monogram correctly in the notes to seller box when you checkout.

The proper monogram is as follows:

first initial, last initial, middle initial. For example: my monogram is aSe - Ashlee Elizabeth Sosa.

Missing Information

If you order is missing information, the processing time for your order will be delayed. We will email you at the email address you leave at checkout in order obtain the proper information needed to complete your order. 

 

All Designs are Copyright, Oh So Fabulous, LLC, 2015